Brand Designer

at

Help Scout

Ready to put yourself forward and become part of the 

Help Scout

 team?

US Remote

$115k-$125k

100 - 250

Design

Highlighted Perks

We make support software that empowers more than 12,000 customer-centric businesses to serve people in the most human, helpful way. We're a remote company with 135+ employees in over 80 cities around the world — and we've been [remote-first](https://www.helpscout.com/blog/remote-culture/) from _day one_. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens. [The result](https://www.helpscout.com/dei/) is better products and a culture that enables everyone to bring their authentic selves to work.  Although, \_technically\_ we’re a SaaS company, we tend to break the mold when it comes to our B2B software-selling peers. We take pride in being a design-led company. Our tolerance for creative risk and [investments in our brand](https://intheworks.helpscout.com/) are more aligned with those made by media companies and consumer brands. We’ve built an incredibly engaged, fully-remote team that’s motivated by our [pursuit of profit and purpose](https://www.helpscout.com/blog/help-scout-for-good/).  We’re looking for a Brand Designer to join our Creative team and ensure that every moment — no matter how big or small — feels, looks, and sounds like Help Scout.  We empower our designers to be shepherds of our brand. The Creative team sits within our larger Brand team and is positioned to influence almost every experience we create for our audience, customers, and employees. As a Brand Designer you’ll support marketing campaigns and product launches, but you’ll also work closely with members of the Content and Communications teams to continue to evolve our brand into one that inspires others and gives us an edge when competing for talent and customers.  As we scale, we aim to raise our creative bar while keeping our team balanced and well-rounded. Folks who have found their design niche and built a portfolio that leans into a specialty (like motion graphics or illustration) will be strong candidates. ### **About the Role** - You'll elevate our brand by contributing intentional, contextual, and beautiful visual assets and interactions  - You’ll partner with marketing teammates to provide delightful and memorable brand moments for marketing campaigns, keeping our audience of customer service pros and small business leaders top of mind. - You’ll collaborate with folks across the business to ensure internal and external assets are polished, but organic and aligned with the Help Scout brand - Please note that at this time, we are only able to hire in the following locations: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway. - - Salary: We have an internal transparent salary matrix for each team. For this role, we are paying $115,000-$125,000 USD. Read more about how we approach compensation [here](https://www.helpscout.com/blog/employee-compensation/?utm_term=&utm_campaign=Performance_Max&utm_source=adwords&utm_medium=ppc&gclid=Cj0KCQjw--GFBhDeARIsACH_kdaB-QyipOjV7hva70dRuVPMXBqVgOqBf6yH8YpHVBUkVFLCTXy7QWMaAuj5EALw_wcB)! ### **About You** - You’re a curious and seasoned creative.  - You have experience with motion design and have created assets like landing page interactions, animated ads, and social posts. - You’re a collaborative, results-oriented problem-solver who can both provide and take direction well  - You're a strong communicator who’s able to connect dots, organize thoughts, and develop plans to match the teams' expectations. - You can gracefully give solid feedback to the team on all visual design executions. - You understand the importance of a good relationship between brand and product, finding solutions that keep both in mind. - You love keeping tabs on trends in the market that would push us forward with fresh, evolving ideas. ### **Who You'll Work With** - [Janie de Guzman](https://www.linkedin.com/in/janie-deguzman/), Creative Director - will be your manager, thought partner, and coach - The Brand Designers: [Christine Chen](https://www.linkedin.com/in/christineschen1/), [Heather Manning](https://www.linkedin.com/in/manningheatherm/) - The Brand Front-End Developers: [Mark Carter](https://www.linkedin.com/in/markeverettcarter/), [Alex Haynes](https://www.linkedin.com/in/alexandra-haynes-36349184/), [Katia Zanotti](https://www.linkedin.com/in/katiazanotti/) - - Want more insights? Click [here](https://pitch.com/public/6e8fa380-bbb9-4f04-9cfc-42864b0b30c6). #LI-Remote Benefits Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle. Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs. Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only). Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you. Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. [Read about what our CEO did.](https://www.helpscout.com/blog/sabbatical-from-work/) Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents. 401k with 1% match- via Betterment for Business (currently US only) Personal Development stipend - Up to $1,800 per year to improve your craft Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals. Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere. Complete transparency - Everyone has full access to business metrics and financial information about the company. About Us [Help Scout](https://www.helpscout.com/) is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.

Full Job Description

We make support software that empowers more than 12,000 customer-centric businesses to serve people in the most human, helpful way. We're a remote company with 135+ employees in over 80 cities around the world — and we've been [remote-first](https://www.helpscout.com/blog/remote-culture/) from _day one_. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens. [The result](https://www.helpscout.com/dei/) is better products and a culture that enables everyone to bring their authentic selves to work.  Although, \_technically\_ we’re a SaaS company, we tend to break the mold when it comes to our B2B software-selling peers. We take pride in being a design-led company. Our tolerance for creative risk and [investments in our brand](https://intheworks.helpscout.com/) are more aligned with those made by media companies and consumer brands. We’ve built an incredibly engaged, fully-remote team that’s motivated by our [pursuit of profit and purpose](https://www.helpscout.com/blog/help-scout-for-good/).  We’re looking for a Brand Designer to join our Creative team and ensure that every moment — no matter how big or small — feels, looks, and sounds like Help Scout.  We empower our designers to be shepherds of our brand. The Creative team sits within our larger Brand team and is positioned to influence almost every experience we create for our audience, customers, and employees. As a Brand Designer you’ll support marketing campaigns and product launches, but you’ll also work closely with members of the Content and Communications teams to continue to evolve our brand into one that inspires others and gives us an edge when competing for talent and customers.  As we scale, we aim to raise our creative bar while keeping our team balanced and well-rounded. Folks who have found their design niche and built a portfolio that leans into a specialty (like motion graphics or illustration) will be strong candidates. ### **About the Role** - You'll elevate our brand by contributing intentional, contextual, and beautiful visual assets and interactions  - You’ll partner with marketing teammates to provide delightful and memorable brand moments for marketing campaigns, keeping our audience of customer service pros and small business leaders top of mind. - You’ll collaborate with folks across the business to ensure internal and external assets are polished, but organic and aligned with the Help Scout brand - Please note that at this time, we are only able to hire in the following locations: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway. - - Salary: We have an internal transparent salary matrix for each team. For this role, we are paying $115,000-$125,000 USD. Read more about how we approach compensation [here](https://www.helpscout.com/blog/employee-compensation/?utm_term=&utm_campaign=Performance_Max&utm_source=adwords&utm_medium=ppc&gclid=Cj0KCQjw--GFBhDeARIsACH_kdaB-QyipOjV7hva70dRuVPMXBqVgOqBf6yH8YpHVBUkVFLCTXy7QWMaAuj5EALw_wcB)! ### **About You** - You’re a curious and seasoned creative.  - You have experience with motion design and have created assets like landing page interactions, animated ads, and social posts. - You’re a collaborative, results-oriented problem-solver who can both provide and take direction well  - You're a strong communicator who’s able to connect dots, organize thoughts, and develop plans to match the teams' expectations. - You can gracefully give solid feedback to the team on all visual design executions. - You understand the importance of a good relationship between brand and product, finding solutions that keep both in mind. - You love keeping tabs on trends in the market that would push us forward with fresh, evolving ideas. ### **Who You'll Work With** - [Janie de Guzman](https://www.linkedin.com/in/janie-deguzman/), Creative Director - will be your manager, thought partner, and coach - The Brand Designers: [Christine Chen](https://www.linkedin.com/in/christineschen1/), [Heather Manning](https://www.linkedin.com/in/manningheatherm/) - The Brand Front-End Developers: [Mark Carter](https://www.linkedin.com/in/markeverettcarter/), [Alex Haynes](https://www.linkedin.com/in/alexandra-haynes-36349184/), [Katia Zanotti](https://www.linkedin.com/in/katiazanotti/) - - Want more insights? Click [here](https://pitch.com/public/6e8fa380-bbb9-4f04-9cfc-42864b0b30c6). #LI-Remote Benefits Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle. Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs. Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only). Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you. Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. [Read about what our CEO did.](https://www.helpscout.com/blog/sabbatical-from-work/) Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents. 401k with 1% match- via Betterment for Business (currently US only) Personal Development stipend - Up to $1,800 per year to improve your craft Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals. Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere. Complete transparency - Everyone has full access to business metrics and financial information about the company. About Us [Help Scout](https://www.helpscout.com/) is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.

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